Our products stand for quality & reliabilityOur fast and reliable services for you is our job & passion.
Our team of support staff and engineers works full-time, five days a week on your problems and issues. Our international SPECS support team is spread over three locations. We offer local service in Germany, China and the USA. Furthermore, we cooperate with a wide-ranging network of international representatives who are always your contact persons. We are focused on short ways and fast communication. We offer a wide range of services. Our service engineers are always on the move, always ready to visit you at your locations.
State-of-the-art methods like Team Viewer remote access, a modern Enterprise-Resource-Planning and ticket system allow us to further optimize our work to help you even faster. We are constantly working on our performance.
Regardless of our task, we always try to work out the best solution for our customers!
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- South Korea
- United States
Missing (your) Country, find central contact here.
20 Cabot Boulevard,
02048 Mansfield, MA
T +1 (508) 618 1292
F +1 (508) 618 1334
SPECS-TII Technology Beijing Co., Ltd.
Room 418A, Building 39, 4 Workers Stadium North Rd, Chaoyang District
Bol'shaya Sadovaya Street 5
Tokyo Instruments, Inc.
INA Korea Co., Ltd.
DK B/D, 27-4
No. 111, Jiabei 1st St. Zhunan
35058 Miaoli County
ARC Sciences Pte Ltd.
16 Tai Seng Street, #05-05
SPECS Surface Nano Analysis GmbH
T +49 30 46 78 24-9444
F +49 30 46 42 083
Team Viewer Support
An important support tool in a modern work environment is Team Viewer. Thanks to support sessions that can be planned at short notice, we are often in a position to solve problems efficiently, quickly and directly. The customer has the following advantage: Through a well-planned Team Viewer session, the SPECS staff can ensure that the right expert, e.g. Software Developer or Electronics Technician, is part of the Team Viewer Support Team. So software problems, firmware upgrades or often also adjustment problems can be solved fast. The hourly billing of the Team Viewer Support Session also makes this a very cost-effective support offer compared to a service visit.