Our products stand for quality & reliability
Our fast and reliable services for you, dear customers, is our job & passion. Our team of support staff and engineers works full-time, five days a week on your problems and issues. Our international SPECSGROUP support team is spread over three locations. We offer local service in Germany, China and the USA. Furthermore, we cooperate with a wide-ranging network of international representatives who are always your contact persons. We are focused on short ways and fast communication, which is why your requests reach us within a few hours. As a rule, every request will usually be answered within 24 hours!
We offer a wide range of services from maintenance contracts, spare parts, in-house or on-site repairs, trainings, custom design solutions, UHV compatible 3D printing including engineering and rework. Our service engineers are always on the move, always ready to visit you at your locations to work with you to solve your problems, improve your performances, or complete a variety of support tasks. State-of-the-art methods like Team Viewer remote access, a modern ERP and ticket system allow us to further optimize our work to help you even faster. We are constantly working on our performance.
Regardless of our task, we always try to work out the best solution for our customers!
Our international services for you
Service contracts
Maximize the uptime of your SPECS system or components. Take advantage of regular visits and discussions with our engineers and benefit from their technical know-how about the most efficient techniques for the operation of your devices. Be more productive! Be sure to always have the latest software and firmware installed and that your system is up to date. We will be happy to advise you on possible upgrades and extensions of your system. Should your system fail, we assure you that we will arrive as soon as possible and solve your problem! Be part of the community that enjoys special privileges such as Priority Email Support, Shortest Response Times, Free Team Viewer Sessions, and Fastest Service.
Analytical Services
As a part of our customer relation/satisfaction we offer all our (potential) customers the analytical services from our product portfolio to perform individual case studies. With that service we want to help our customers to evaluate our products in terms of needs and samples related to their specific application and research area. The outcome of such studies will also help new customers during the decision process of buying a component, upgrade, or instrument.
Repairs
Reliable repairs of our equipment in a timely manner is an important part of the SPECS philosophy. Your work has stalled because one of our components broke down? We take care of the fastest possible processing of your repair by our qualified mechanics, electronics engineers or engineers. As a rule, you get your device repaired and tested after a few weeks. If a device can not be repaired, we advise you on possible alternatives and / or offer you a replacement device.
Spare Parts
Fast supply of spare parts to our customers is a top priority for SPECS. We try to maximize our spare parts stock and minimize our turnaround times, which often means a same day shipment of your order. If your spare part is not in stock, it will be ordered as quickly as possible! We are happy to search for just the right spare part based on your equipment information given. One of our greatest strengths is that we continue to supply old equipment with spare parts. Where our competitor stops, we start first. It is highest priority to us to be able to supply our devices with spare parts for a maximum of time and thus to allow our customers maximum productivity over a very long period of time. It is not uncommon for us to supply components and systems that are well over 20 years old with spare parts. That's customer service.
Engineering
We offer design engineer services for all your development projects and challenges. With over 40 years of experience designing UHV-systems and -components, we are your knowledgeable partner for all questions related to technical or mechanical equipment used in applied surface analysis research. We look forward to learning and facilitating your requirements in any project. In cooperation with our manufacturers, we produce and purchase parts and components, assemble your device, and perform quality assurance testing and specification checks based on your provided scope of the project. We aim for maximum efficiency and perfect results to ensure full customer satisfaction.
System relocations
Your system must be relocated to a new location. We are the right experts for that. Not only do we take care of a quick and professional move, but also the commissioning and specification at the new location. We will help you with the design of the new location and check whether all conditions exist for a professional operation. When planning your move with SPECS you can choose from a wide range of services. From carefree all inclusive package, to the assumption of smaller subtasks anything is possible, regardless of whether your system moves a few rooms or in another country. We efficiently help you to professionally build up and commission your system at the new location.
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Missing (your) Country, find central contact here.
SPECS Surface Nano Analysis GmbH
Voltastrasse 5
13355 Berlin
Germany
T +49 30 46 78 24 0
F +49 30 46 42 083
Esales@specs.com
SPECS Surface Nano Analysis GmbH
Sales Manager Iberia/Latin America
Dr. Alex Marco Gil
Barcelona
Spain
T +34 93 296 64 56
M +34 619 98 63 92
Ealex.marco@specs.com
SPECS-TII Inc.
20 Cabot Boulevard,
Suite 300
02048 Mansfield, MA
United States
T +1 508 618 1292
F +1 508 618 1334
Eusa@specs.com
www.specs-tii.com/north-america/
SPECS-TII Technology Beijing Co., Ltd.
Room 418A, Building 39, 4 Workers Stadium North Rd, Chaoyang District
100027 Beijing
China
T +86 10-65 01 03 55
F +86 10-51 58 11 04
Esupport.china@specs.com
www.specs-tii.com/china
Avaco - Tecnologia em Alto Vácuo
Av. Pedro Bueno
1783 Parque Jabaquara
04342-011 São Paulo
Brazil
T + 55 11 3130-7999
www.avaco.com.br
Tokyo Instruments, Inc.
6-18-14, Nishi-kasai
Edogawa-ku
134-0088 Tokyo
Japan
T +81-3-3686-4711
F +81-3-3686-0831
www.tokyoinst.co.jp
A N E L I S E.E.
Representative for Greece and Cyprus
14-16 Tydeos str
11635 Athens
Greece
T +30 210 7524444
M +30 6936 606757
F +30 210 7560849
Einfo@anelis.gr
www.anelis.gr
A.V.B.A Hightech Services LTD
Mr. Alon Belleli
1 Hatzmicha St
P.O.Box 712
2069208 Yoqneam Ilit
Israel
T +972 4 644 9003
M +972 52 6228779
F +972 4 6442577
Ealonb@avba.co.il
www.avba.co.il
Histeresis
EVO Business Center Et.1-06,
Șoseaua Păcurari 127
700545 Iași
Romania
T +40 076 2692881
Eoffice@histeresis.ro
www.histeresis.ro
INA Korea Co., Ltd.
115, Mallijae-ro, Mapo-gu
04208 Seoul
South Korea
T +82 2 714 5456
F +82 2 714 5457
Einfo@inakr.com
www.inakr.com
Shumotek Corp.
No. 111, Jiabei 1st St. Zhunan
35058 Miaoli County
Taiwan
T +886-37-612810
M +886-919-706759
F +886-37-612811
Einfo@shumotek.com
www.shumotek.com
ARC Sciences Pte Ltd.
12 Lorong Bakar Batu, #06-07
348745 Singapore
Singapore
T +65 6296 7828
Eenquiries@arcsciences.com
www.arcsciences.com.sg/
Vakuum Servis s.r.o.
Hasičská 2643
756 61 Rožnov pod Radhoštěm
Czech Republic
T +420 571 843 971
Eoffice@vakuum-servis.cz
www.vakuum-servis.cz
Puditec Co., Ltd.
3 Soi Petchkasaem 77-4-13
Nongkangphlu, Nongkam
10160 Bangkok
Thailand
T +662 101 9494
F +662 101 9494
Einfo@puditec.com
www.puditec.com
ANALYTICAL TECHNOLOGIES S.A
Av. Bartolomé Mitre 3690
B1605 Buenos Aires
Argentina
T +54 11 4509-9000
F +54 11 4509-9001
Einfo@analytical.com
www.analytical.com/
MICRO DYNAMICS
16/S-11, K.B. Sarani
700 080 Kolkata
India
T +91 33 2559-3483
Ebnpalit@microdynamicsind.com
www.microdynamicsind.com
Paralab
Rua Dr. Joaquim
Manuel Costa, 946 B
4420-437 Porto (Sede)
Portugal
T +351 224 664 320
F +351 224 664 321
Einfo@paralab.pt
paralab.pt/empresa/
IONSLAB
Mr. Ahmet Dogrusoz
Ümit Mh. 2539 Sk. No:18 D:14
06810 Çankaya, Ankara
Turkey
T +90 312 911 4492
F +90 312 911 4492
Einfo@ionslab.com.tr
www.ionslab.com.tr/en
Nano Vacuum Pty. Ltd
Distribution in Australia
7/9 Hudson Ave
2154 Castle Hill NSW
Australia
T 1800 560 820
Esales@nanovactech.com
www.nanovactech.com
Nano Vacuum Pty. Ltd
Distribution for New Zealand
via Australian Office
New Zealand
T 0800 251 941
Esales@nanovactech.com
www.nanovactech.com
ABCO Egypt
65/8 El-Mogawra El-Tania, El-Hay El-Tamen
Cairo
Egypt
T +202 388 90 148
Eabco@abco-eg.com
www.abcoegypt.com
An Dong Technology JSC
27th Floor, Discovery Complex,
302 Cau Giay, Dich Vong Ward,
Cau Giay District
100000 Hanoi
Vietnam
T +84 243 201 6056
Einfo@adies.vn
hitech.adtechnology.vn
AC Scientific
Distribution in South Africa and Namibia
South Africa
T +39 333 7702383
Econtialdo@ac-scientific.com
www.ac-scientific.com/en
VSM Instruments Ltd.
Corwen
United Kingdom
T +44 07771 727530
Esales@vsm-instruments.com
www.vsm-instruments.com/